Refund & Return Policy

Last Updated: 1/20/2025

Thank you for shopping at Lab 111. We want you to be completely satisfied with your purchase. This Refund and Return Policy ("Policy") outlines our guidelines for refunds, returns, and exchanges. By making a purchase on our website, you agree to the terms of this Policy.

1. Eligibility 1.1 Products: This Policy applies to all products purchased directly from Lab 111's website. 1.2 Condition: To be eligible for a refund, return, or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it.

2. Refunds 2.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team at info@lab111pro.com within 7 days of receiving the product. We will provide instructions on how to return the item and, upon receipt and inspection, we will issue a refund or send a replacement product at our discretion. 2.2 Change of Mind: We do not offer refunds for change of mind or subjective dissatisfaction with the product.

3. Returns and Exchanges 3.1 Returns: If you wish to return a product for reasons other than damage or defect, please contact our customer service team at info@lab111pro.com within 7 days of receiving the product. We will provide you with instructions on how to return the item. Once we receive and inspect the returned product, we will issue a refund for the purchase price minus any applicable restocking fees. 3.2 Exchanges: If you would like to exchange a product for a different size, color, or variant, please contact our customer service team at info@lab111pro.com within 7 days of receiving the product. We will provide instructions on how to return the original item, and upon receipt and inspection, we will send you the requested exchange, subject to availability.

4. Shipping Costs 4.1 Return Shipping: If you are returning a product due to damage, defect, or our error, we will cover the cost of return shipping. In other cases, you will be responsible for the shipping costs associated with returning the product. 4.2 Exchange Shipping: If you are exchanging a product for a different size, color, or variant, you will be responsible for the shipping costs of the returned item as well as the shipping costs for the new item.

5. Processing Time 5.1 Refunds: Once we receive and inspect the returned product, we will process the refund within 7 days. The refund will be issued using the original payment method, unless otherwise agreed upon. 5.2 Exchanges: We will process exchanges for eligible products within 7 days of receiving the returned item. The shipping time for the exchanged product may vary depending on your location.

6. Contact Us If you have any questions or concerns regarding refunds, returns, or exchanges, please contact our customer service team at info@lab111pro.com. We are here to assist you and resolve any issues as quickly as possible.

Please note that this Policy applies only to purchases made directly from Lab 111's websites. If you have purchased our products from a third-party retailer, please refer to their respective refund and return policies.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms of this Refund and Return Policy.